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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply. It makes the team member much more efficient.”

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10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

What are help desk metrics? IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity. IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity.

Metrics 59
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How to Use Generative AI and LLMs to Improve Search

TechEmpower CTO

Moreover, LLMs come equipped with an extensive knowledge base derived from the vast amounts of data they've been trained on. This expansive, and ever-increasing knowledge base allows them to provide insights, answers, and context that may not even exist in a business's specific dataset or repository.

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15 ITSM ITIL Metrics for Tracking Incident and Service Management Success

Samanage

Your service desk solution may come with a baked-in set of reports, but these aren’t necessarily the most critical ITSM ITIL metrics for your service team to track. This metrics list compiles some of the top metrics for service desk teams. Cost per Ticket. Number of Active Tickets. Reopen Rate. Incidents by Type.

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Level Up Your Dev Team: 6 Steps to Drive GitHub Copilot Adoption

Coveros

Facilitate Exploration: Hands-on Learning for Improvement Workshops and Training Sessions: Organize hands-on workshops or training sessions specifically focused on GitHub Copilot. Prioritize stories that can be measured through survey data or direct metrics. How did it speed up development?

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Implementing Knowledge Bases for Amazon Bedrock in support of GDPR (right to be forgotten) requests

AWS Machine Learning - AI

FMs are trained on vast quantities of data, allowing them to be used to answer questions on a variety of subjects. Knowledge Bases for Amazon Bedrock is a fully managed RAG capability that allows you to customize FM responses with contextual and relevant company data. The following diagram depicts a high-level RAG architecture.

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These Y Combinator-backed startups are trying to build ‘ChatGPT for X’

TechCrunch

” That new ventures are jumping on the ChatGPT hype train isn’t surprising, considering ChatGPT’s virality. By one metric , ChatGPT is the fastest-growing app in the world, having reached 100 million users within the first two months of launch. BerriAI charges a steep price for the privilege — $999 per month.

ChatGPT 257