Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking
CIO
APRIL 25, 2023
Today’s consumers are accustomed to smooth, frictionless online shopping – and they increasingly expect the same kind of digital experiences from their banks. consumers use mobile banking channels, and 70% said mobile banking is now their primary way of accessing their accounts. “Most people do not want to go into a bank to do banking.
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