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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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Generative AI: 5 enterprise predictions for AI and security — for 2023, 2024, and beyond

CIO

From IT, to finance, marketing, engineering, and more, AI advances are causing enterprises to re-evaluate their traditional approaches to unlock the transformative potential of AI. What can enterprises learn from these trends, and what future enterprise developments can we expect around generative AI?

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Generative AI copilots are your productivity rocket boosters

CIO

So much digital ink has been spilled regarding how generative AI is a first-class productivity booster. This marketing plan must cover five customary bases: a corporate messaging guide, a snazzy presentation, a unique product logo, a bubbly blog post, and a video script designed to educate folks. 2024 Generative AI

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Google outlines new methods for training robots with video and large language models

TechCrunch

2024 is going to be a huge year for the cross-section of generative AI/large foundational models and robotics. In a blog post […] © 2023 TechCrunch. There’s a lot of excitement swirling around the potential for various applications, ranging from learning to product design.

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3 data security disciplines to drive AI innovation

CIO

The surging interest in implementing AI has directly increased the volume of data that organizations store across their cloud environments. Cyber criminals are increasingly turning to AI to generate and execute attacks at scale. This could lead to data leakage, or perhaps poisoned results from impacted tools.

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2024 Infrastructure Tech Predictions

DevOps.com

From the death of the modern data stack sprawl to the birth of generative AI, 2024 represents the beginning of a new era in infrastructure tech.

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The impact of AI on edge computing

CIO

Enterprises are moving computing resources closer to where data is created, making edge locations ideal for not only collecting and aggregating local data but also for consuming it as input for generative processes. Read more about the impacts AI at the edge is predicted to have on the manufacturing industry in this recent blog.