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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? These are wonderful places to use technology, be it an app or your IVR or chatbot, but there will also be calls that are not an appropriate fit for these solutions.

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Think you can ignore quantum computing? Think again.

CIO

While NIST standards are developed for use by agencies of the US government, they tend to get adopted by other governments and companies around the world. Many public and private organizations use these standards and require their partners to do the same. Companies may not be talking about it out loud,” he says.

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A CIO primer on addressing perceived AI risks

CIO

Ask your average schmo what the biggest risks of artificial intelligence are, and their answers will likely include: (1) AI will make us humans obsolete; (2) Skynet will become real, making us humans extinct; and maybe (3) deepfake authoring tools will be used by bad people to do bad things. Here’s how to go about it.

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The change management Informatica needed to overhaul its business model

CIO

When we were taken private in 2015, we were a traditional software vendor, but the market was starting to embrace the cloud. Many of our customers had already started to move their applications and it made sense they would want to transition to data management in the cloud as well. How would you characterize your architecture now?

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Serverless and Containers: How to Choose the Right Application Strategy

Speaker: Tolga Tarhan, Senior Vice President, GM AWS Services at Onica

How do you, as a technology leader, point your team in the right direction, especially given how quickly this is evolving? We are excited to be joined by a leading expert who has helped many organizations get started on their cloud native journey. Join us to learn how you can unlock the benefits of the modern tech stack!

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Will AI kill jobs? History says otherwise

CIO

Using a series of riders on horses to relay messages from Missouri to California, it became an instant icon of the Wild West. During the agricultural revolution, we built villages and towns, took on new jobs to support farming, and started thinking differently about things like land ownership and trade.

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Time to digitize all landlines, once and for all (of us)

CIO

In the US alone, there are estimates from 35 million to 100 million landlines still in operation (depending on how you count them), about 14 million of which are business lines. The US is making the largest federal investment in infrastructure in decades but our copper wire infrastructure is not a part of that.