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AI bots for customer experience: trends, insights, and examples

CIO

Most still perform only extremely basic tasks and often mirror the poor practices of traditional IVRs. Here’s an example of how this could work: A customer calls his car insurance company after being in a minor fender bender. The hype surrounding AI-based voice and chatbots is evident, but do they deliver?

Examples 272
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Why Choose a Composable Architecture

Perficient

If you’ve been following Sitecore’s architectural movement over the last few years, a lot has changed. However, with a composable architecture, your organization can easily utilize another enterprise product in place of Sitecore’s offering, and this kind of flexibility is integrated into the very nature of a composable architecture.

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The CIO’s Triple Play: Cyber Resilience, Performance, and AIOps/DevOps

CIO

This article explores three examples of how listening to the concerns, and changing the requirements and needs of CIOs, has resulted in viable technological solutions that are now widely in demand. One example of cyber resilience is the ability to recover known good copies of the enterprise’s data.

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3 examples of organizations improving CX with self-composed AI

CIO

The most powerful applications of AI help organizations do more with less without compromising – rather in many cases enhancing – their customer experience, from AI-powered bots that accelerate problem resolution to AI digital co-workers that supercharge agent performance.

Examples 159
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High-performance computing on AWS

Xebia

How does High-Performance Computing on AWS differ from regular computing? For this HPC will bring massive parallel computing, cluster and workload managers and high-performance components to the table. Today’s server hardware is powerful enough to execute most compute tasks. Why HPC and cloud are a good fit? No ageing infrastructure.

AWS 147
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What is Gateway in Computer Network – Types, Examples, Functions

The Crazy Programmer

This post will cover a gateway in a computer network, its types, functions, how it works, and examples. And they mainly act as a translator for the two devices to transmit the data even if they contain different transmission protocols, architecture, and data formats. Examples of Gateway. What is Gateway? IoT Gateway.

Examples 147
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The change management Informatica needed to overhaul its business model

CIO

We knew we had a unique opportunity to build a new end-to-end architecture with a common AI-powered data model. And while we did put in a new architecture, the objective was to enable a true cloud and consumption business model that was profitable. The architecture was a means to get there. Take sales territories for example.