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UPS delivers customer wins with generative AI

CIO

Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC. Built to extend For UPS, contact center use of generative AI is just a springboard.

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The SAP Innovation Awards 2023 Finalists Have been Selected

CIO

The winners will be globally recognized as innovators, earn bragging rights, and be featured in numerous promotional opportunities such as podcasts, media interviews, CIO.com blogs, speaking opportunities, and a whole lot more! They will also receive a Sapphire Orlando 2023 pass or a $1,000 SAP4Good Voucher for a charitable donation.

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Machine learning model serving architectures

Xebia

In this blog we will discuss the most common serving architectures 1 ; batch predicting, on-demand synchronous serving and streaming serving. Those are more advanced serving architecture warranting a blog post of their own. A prediction is as stale as the input data and model used to compute it. It doesn’t have to be.

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The Cost Paradox Of The Cloud

Xebia

Hosting a test-environment for a straightforward application alone can, in some cases, result in costs running into hundreds if not thousands of euros. And preferably, all applications use similar database-technologies. So, having a database in a premium tier without using it extensively is very expensive. Buy or build?

Cloud 130
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Salesforce Knowledge Feature: A Blueprint for Information Excellence

Perficient

And how to enable it, then refer to this provided blog link. In this blog, we are going to discuss various features of Salesforce Knowledge and the use of Salesforce features (like page layouts, record types, and cases) to the Knowledge Articles. So, here we’ll create a case asking for details and features about mobile.

Groups 59
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Generative AI: 5 enterprise predictions for AI and security — for 2023, 2024, and beyond

CIO

Our recent data analysis of AI/ML trends and usage confirms this: enterprises across industries have substantially increased their use of generative AI, across many kinds of AI tools. However, when it comes to the most popular tool in use, Drift takes the crown, followed by ChatGPT and tools like LivePerson and Writer.

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Is Blogging Dead?

N2Growth Blog

” If you read this article it would lead you to believe blogging is in decline and on it’s way out as a marketing tool. 500 companies) indicated the use of blogging was down 13% from the prior year. The Truth About Blogging. Clearly this was the case for many of today’s most successful bloggers.

Research 141