Remove the-need-for-enterprise-service-management
article thumbnail

UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA’s introduction has been a game changer for UPS, transforming our approach to best-in-class customer service,” Subramanian says. The LLM gives agents the ability to confirm all responses suggested by the model.

article thumbnail

VMware customers take wait-and-see approach amid Broadcom changes

CIO

When tech giant Broadcom acquired virtualization market leader VMware last October, it restructured licensing terms, laid off thousands of employees, and terminated partner agreements with resellers and service providers. Tan published a long blog post defending the changes on April 15, suggesting that consumer concerns aren’t going away.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

3 things to consider when building responsible GenAI systems

CIO

Generative AI (GenAI) has the potential to transform entire industries, especially in customer service and coding. Yet there are also significant challenges that could lead to major financial and reputational damage for enterprises. Is there a risk of enterprise data being exposed via an LLM ? trillion to $4.4

article thumbnail

Google Cloud AI update adds translation, document services

CIO

Google on Tuesday said it was updating its AI agent-based technology to add an enterprise-scale translation service, and to further automate document processing. . The Translation Hub, according to the company, is an AI agent-based service that offers self-service document translation with support for 135 languages.

article thumbnail

The impact of AI on edge computing

CIO

Enterprises are moving computing resources closer to where data is created, making edge locations ideal for not only collecting and aggregating local data but also for consuming it as input for generative processes. billion in 2027 with a compound annual growth rate (CAGR) of 86.1% over the 2023-2027 forecast period 1. over 2023 2.

article thumbnail

Broadcom: 2023 Tech Trends That Transform IT

CIO

Trust management becomes critical for cybersecurity Broadcom believes a move to distributed and decentralized trust will increase rapidly in 2023. What will be common among them will be the need to grant or restrict access to resources according to security criteria. Enabling AI becomes even more crucial across the entire IT stack.

Trends 283
article thumbnail

What’s next for network operations

CIO

By Serge Lucio, Vice President and General Manager, Agile Operations Division This is a continuation of Broadcom’s blog series: 2023 Tech Trends That Transform IT. Stay tuned for future blogs that dive into the technology behind these trends from more of Broadcom’s industry-leading experts.

Network 248