Beyond the Drama: How to De-Escalate an Emotional Conversation at Work
Let's Grow Leaders
JANUARY 15, 2024
One reason it’s so tricky to de-escalate an emotional conversation is that when these emotions kick in, they’re contagious. But, if you can learn how to de-escalate these emotional conversations, you’ll give yourself and your coworkers the gift of a path forward. One person gets defensive, and the other person responds in kind.
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