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5 key metrics for IT success

CIO

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. Here they are.

Metrics 344
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NHL turns to venue metrics data to drive sustainability

CIO

To reduce its carbon footprint and mitigate climate change, the National Hockey League (NHL) has turned to data and analytics to gauge the sustainability performance of the arenas where its teams play. Mitchell says the league is thinking of NHL Venue Metrics in the same way. “We SAP is the technical lead on NHL Venue Metrics.

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DORA Metrics in DevOps

Dzone - DevOps

DevOps Research and Assessment (DORA) is a research group in Google Cloud. DORA wrote a famous article in 2020 titled Are you an Elite DevOps performer? These four metrics are now known as DORA Metrics or DORA Four Keys. These four metrics are now known as DORA Metrics or DORA Four Keys.

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Mary is a veteran when it comes to customer experience and was most recently named by Constellation Research to the AX100 list , an elite group of executives who are breaking barriers and thinking outside the box to transform customer experiences. Tip #4: Be wildly intentional about which metrics are most important to track.

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How Leaders Make Business Metrics Meaningful

Let's Grow Leaders

Meaningful Business Metrics Aren’t About the Number When it comes to business metrics, there’s a secret that top-performing leaders understand, but might not tell you aloud: “Your customer doesn’t care about your internal scorecard.” Not to mention that no one can concentrate on twenty-seven metrics at a time.

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New Relic Adds Module to Surface Code Metrics

DevOps.com

New Relic today added a free CodeStream module to its observability platform to give developers access to metrics and telemetry data that will enable them to write higher-quality code faster.

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Enhancing Board Performance: Strategies for Effective Board Evaluations

N2Growth Blog

By conducting regular evaluations, companies can gain valuable insights into the performance and effectiveness of their board members, identifying areas for improvement and implementing necessary changes. Moreover, clear criteria help ensure that evaluations are fair and objective, providing a reliable assessment of board performance.