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How traditional and generative AI are transforming Enterprise Service Management

CIO

Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). Generative AI promises an entirely new level of innovation.

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Four things that matter in the AI hype cycle

CIO

Vector Databases Embedding Models Retrieval Augmented Generation Knowledge Bases These are almost certain to be fundamental pieces of your AI stack, so read on below to learn more about the four pillars needed for effectively adding GenAI to your organization. That means they know the earth is round…and they also know that it’s flat.

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How CIOs use AI to elevate CX services

CIO

Ben Elms, chief revenue officer at internet connectivity specialist Expereo, is another business leader whose company is looking to develop an in-depth view of its customers’ requirements. “The other area that we continue to look at, because the barriers of entry are much lower, is start-ups,” he says.

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Cybersecurity Snapshot: Cyber Pros Say How AI Is Changing Their Work, While the FBI Reports Ransomware Hit Critical Infrastructure Hard in 2023

Tenable

That’s according to the “ 2023 Internet Crime Report ” which was released this week by the FBI’s Internet Crime Complaint Center (IC3) and also found that healthcare was the hardest hit among critical infrastructure sectors, with 249 reported attacks. Looking at cybercrime in general, individuals and businesses in the U.S. What’s new?

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Building scalable, secure, and reliable RAG applications using Knowledge Bases for Amazon Bedrock

AWS Machine Learning - AI

This post explores the new enterprise-grade features for Knowledge Bases on Amazon Bedrock and how they align with the AWS Well-Architected Framework. AWS Well-Architected design principles RAG-based applications built using Knowledge Bases for Amazon Bedrock can greatly benefit from following the AWS Well-Architected Framework.

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CVE-2023-38035: Ivanti Sentry API Authentication Bypass Zero-Day Exploited in the Wild

Tenable

In its knowledge base article about the flaw, Ivanti explicitly states that a malicious actor that exploits this flaw could “execute OS commands on the appliance as root.” Ivanti Sentry Affected Versions Ivanti Sentry Fixed Versions (using RPM Scripts) 9.18

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You raises $25M to fuel its AI-powered search engine

TechCrunch

At that point, You might begin charging for things like API access to features, “advanced” and “personalized” text and code generation and out-of-the-box support of search through internal developer knowledge bases. Image Credits: You.com. ”