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Innovation without disruption: virtual agents for hyper-personalized customer experience (CX)

CIO

What about when a customer needs to be intelligently routed to a better resource or has a question that’s not so cut-and-dry cut. They can effortlessly navigate topics, handle a wide range of questions, and seamlessly operate across multiple channels. Hybrid Cloud What is a VA? Absolutely.

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Hybrid Connectivity: Unlock Multicloud Benefits

Perficient

Hybrid connectivity is rapidly becoming a critical aspect of modern cloud adoption. It allows for seamless communication between end users, on-premises data centers, and public cloud infrastructure. However, navigating the complexities of hybrid connectivity can be a daunting task for even the most seasoned IT professionals.

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Working Smart in the Free Dimension

CIO

If 2020 was the year of remote work, and 2021 was the year of hybrid work, then 2022 is the year to really make hybrid work, work. In fact, Microsoft’s second Annual Work Trend Index “Great Expectations: Making Hybrid Work Work” reveals that employees are calling for a ‘Free Dimensional’ Workplace. Reimagine your work ‘space’?

Energy 215
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How plusserver strengthens cloud capabilities and helps enterprises reduce their carbon footprint

CIO

With four high-performance data centers, including facilities in Cologne, Dusseldorf and two in Hamburg, plusserver is well known for its ability to address the most demanding data sovereignty needs in Germany and throughout Europe – a fact underscored earlier this year when it earned the VMware Sovereign Cloud distinction.

Cloud 221
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2023: The year of the rise of the digital economy in GCC countries

CIO

Companies and governments are aware of the benefits of new technologies and digitization: optimizing costs and operating resources, ensuring customer satisfaction, attracting new customers, and gaining a competitive advantage through digital adoption. The Middle East is on the edge of a massive digital disruption.

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Knowledge Bases for Amazon Bedrock now supports hybrid search

AWS Machine Learning - AI

To overcome such limitations, combining semantic search with keyword search (hybrid) will give better results. In this post, we discuss the new feature of hybrid search, which you can select as a query option alongside semantic search. Hybrid search can better handle such open-ended dialogs.

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ITIL certification guide: Costs, requirements, levels, and paths

CIO

Problem Management – completing this module validates that you have the skills and abilities to reduce the impact of potential incidents, reduce technical debt and losses, and identify relevant IT support resources. These modules address topics such as cloud, sustainability, and IT asset and business relationship management.