Lead on Purpose

NOVEMBER 10, 2012

Throughout the ages, leaders and followers alike have wondered whether the process of leadership depends on inborn traits or whether it can be taught. Great leaders are either born or trained. Still, some people who strive for leadership never quite achieve it. Leadership skills can be taught. Guest post by Sarah Rawson.

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Leadership Education Airlines Strategy 90

Strategy Driven

OCTOBER 14, 2013

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. I hope airline employees at your airport act that way!

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Airlines Culture Travel Training 23

The Accidental Successful CIO

JUNE 9, 2021

It turns out that most users have little patience with needing a half-day training session before they can use everyday technology. Requiring employees to sit through training sessions means that they expect to emerge with powerful new capabilities. The training should be all about letting users see the breadth of the tools.

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Recruiting Tools Airlines Technology 98

Coveros

FEBRUARY 5, 2021

Mike Sowers and Jeff Payne provide some perspective for those in leadership roles to ensure their teams have the right skills in place to deliver on key business objectives. I’m Mike Sowers, our Executive Vice President here at Coveros, and I lead our consulting and training businesses. Welcome, Jeff.

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Coaching Training Airlines DevOps 52

CIO

FEBRUARY 5, 2024

Still, in many ways, Black people are the only one on their team, their division, their company, or at their level of leadership. Since joining, Purdy has had the chance to host events and run a Tech Spotlight event with BUiLT’s North Texas sponsor, American Airlines.

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Nonprofit Recruiting Disaster Recovery CTO Coach 316

Apiumhub

NOVEMBER 20, 2023

Over the years, he authored several books on Microsoft Azure, specifically tailored for K12 education, and he has been actively engaged in training and speaking engagements within the European developer community. We aspire to witness an increasing number of companies embracing green software practices.

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Fractional CTO Software CTO Sustainability 81

CO2 Business Leadership

FEBRUARY 2, 2017

As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful. Every new supervisor or manager is trained on what to do when there is an injury.

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Airlines Coaching Training Organization 52

The Recovering Engineer

JUNE 16, 2011

I’m sitting in an airline lounge at LAX, and I’m reflecting a bit on my week as I wait to board a red-eye flight back to Indianapolis. I just finished co-facilitating a single day training session with my friend and colleague Kevin Eikenberry that was part of a longer four-day training program. Photo by Rebecca L.

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Airlines Training Study Programming 75

The Accidental Successful CIO

MAY 11, 2016

Some have the skills and talents that will allow them to understand the importance of information technology and rise to leadership positions. Considering that they are wrong 50% of the time, this means that a large portion of the US$70B – US$75B that firms spend on employee training each year is probably being wasted on the wrong people.

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Airlines Weak Development Team Internet Leadership 53

The Accidental Successful CIO

JUNE 8, 2022

737 MAX airliners had to grapple with a hybrid of old and new technology , where a complex piece of software controls hydraulic pumps and motors similar to those used when Lyndon Johnson was president. – Dr. Jim Anderson Blue Elephant Consulting – Your Source For Real World IT Department Leadership Skills.

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Technical Review Technology Systems Review Software Review 52

CTOvision

JULY 9, 2015

Commercial Spaceflights NASA (Today) - NASA has selected four astronauts to train and prepare for commercial spaceflights that will return American launches to U.S. Context On The NYSE, WSJ and United Airlines Issues ThreatBrief (Today) - The computer security industry has long had a philosophical debate on how to define a cyber threat.

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Coaching Airlines Government Engineering 104

The Accidental Successful CIO

JUNE 29, 2016

In the first half of 2015 alone the NYSE halted trading because of a technical glitch and United Airlines had to ground all of their airlines because of problems with a program that scheduled pilots. This meant that they hired and trained an army of skilled technicians who would spring into action any time there was a network outage.

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Network Airlines Mobile System 49

scruminc

JULY 10, 2023

Agile learning programs and environments called dojos—Japanese for places of immersive or experiential learning—have been adopted at John Deere, Target, 3M, American Airlines, and others. Senior leadership was available to answer questions and resolve issues that slowed the team down.

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Agile Company How To Technical Review 40

Strategy Driven

FEBRUARY 9, 2015

Power gives the customer satisfaction award to an airline, what could the category possibly be? Here are the most prominent examples : Provide positive attitude training for everyone in the company. Many Happy Returns : Return on training. Return on leadership. Let’s get real here, when J.D. Return on morale.

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Airlines Survey Training Social 26

Altexsoft

MAY 5, 2023

It’s not like one type of vendor or the category of vendors in the industry will start to gain more: It will be companies with good product leadership and clear company vision.” And that’s a lot of work and training, even while you’re upgrading things.” “The early adopters, plain and simple.” Way to tackle the problem.

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Artificial Inteligence Machine Learning Technical Review ChatGPT 59

James Shore

JANUARY 9, 2021

Some teams use release trains to schedule their releases. A release train is a pre-scheduled series of releases—for example, the first day of every month, or the beginning of every quarter. Any SIVs that are done “get on the train” and are shipped in that release. The rest wait for the next train. Don’t overthink it.

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Weak Development Team Agile Software Review Hotels 78

The Cipher Brief

MARCH 5, 2020

Taliban-controlled Afghanistan’s tolerance of al-Qaeda’s activity on their territory allowed it to establish training camps. Its authoritarian leadership then followed China’s path in hiding the outbreak until its own citizens and visitors from the Gulf and Europe carried the virus outside its borders. So, what should be done?

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Systems Review System Artificial Intelligence Artificial Inteligence 61

Strategy Driven

MARCH 4, 2013

ANSWER: Lousy service happens because (big) companies don’t understand people OR training. Yell at the person who trained them.” The person delivering poor service is most likely to have been poorly trained or ill trained, or both. They’re doing what they were trained to do, and say what they were trained to say.

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Airlines Training Fashion Course 20

Modus Create

MARCH 16, 2020

The travel industry as a whole (hotels, tourism, and airlines) is experiencing significant cancellations from consumers. Additionally, we are providing a communication plan for employees, including a dedicated slack channel, centralized information repository on company-wide portal, and daily leadership briefings.

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Business Continuity Systems Review Tourism Technical Review 52

Abhishek Tiwari

JULY 20, 2019

Airline crew pairing and composition problem is an area of deep research. For instance, if one of the pilots get sick, the airline still has to run flight by allowing a replacement pilot to take over. For instance, if one of the pilots get sick, the airline still has to run flight by allowing a replacement pilot to take over.

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Engineering Weak Development Team Software Review Technical Review 61

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. But the crew were trained professionals, presumably intelligent and trying to do the best they could. Aviation is a customer service business more than anything else. The idea is to make it more beautiful. Don’t Kill It!

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Travel Airlines Leadership Software Review 33

LeanEssays

JANUARY 15, 2011

Proud executives at British Airlines and BAA (British Airports Authority) exuded confidence in a flawless opening, but that was not to be. This was the average daily load expected a week later, when six minor airlines moved into Terminal 3. The next day, half way around the world, Heathrow Terminal 5 opened for business.

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Weak Development Team Airlines Transportation Social 61

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

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Development Team Review Systems Review Technical Review Airlines 64

The Recovering Engineer

MAY 31, 2010

In the midst of my training for and response to life-and-death situations, the most significant casualty I faced was a fire on-board our submarine that lasted about one minute. As we waited, I saw several people get really agitated with Delta Airlines. He is an engineer by nature, by training, and experience.

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Video Travel Chemicals Airlines 41

TechFides Blog

OCTOBER 29, 2020

CIO for hire) IT Projects M&A Technology Due Diligence, Post Transaction Integration, and ongoing portfolio company advisory services Jay Reed – CIO Suite Jay is a partner in CIO Suite, and brings a long track record of executive and leadership experience in the commercial real estate and hospitality industries.

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CTO Coach Fractional CTO Hotels Real Estate 52

Strategy Driven

OCTOBER 21, 2013

The last things employers should cut are sales, service, and training. Then define what is memorable and how everyone can achieve memorability with daily interactions (Southwest Airlines does it with friendly people and humor). Then train AND empower everyone with specific phrases and actions they can take on behalf of customers.

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Airlines Training Marketing Policies 25

LeanEssays

JANUARY 22, 2018

Imagine you worked at an airline, for example, and you had an idea of how to make customers really happy: “Let’s eliminate the baggage fees!” Your manager frowns at you and says: “Have you any idea how much money those baggage fees bring into this airline every month?” The video is worth watching.

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Artificial Inteligence Artificial Intelligence Weak Development Team Lambda 49

A List Apart

MARCH 29, 2018

She leads marketing, customer service, and information technology teams for a small airline that operates between islands of the Caribbean. She convenes a Monday morning meeting to discuss an upgrade with the leadership from each of her three teams. That capacity lives in the human brain.

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Meeting Software Review Systems Review Technical Review 50

Strategy Driven

MARCH 24, 2014

MIXED RAP: American Airlines, Goldman Sachs, JC Penney, DISH Network. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! All airlines are the same, except for their people. Profit is way more than money.

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Airlines Culture Social Games 20

Strategy Driven

AUGUST 3, 2016

Only you, the executive group leader, will know this exercise is a training technique. As a former 15-year executive with Southwest Airlines, she takes principles and practices she helped develop to companies that strive for better employee engagement and loyalty. Lorraine is president of the consulting firm Lessons in Loyalty.

How To 20

How To Airlines Strategic Planning Exercises 20

QAspire

DECEMBER 24, 2009

March 2009: Personal Leadership - It shines in difficult times We are all leaders - but our education, upbringing and organization structures suppresses our leadership traits. This post talks about how personal leadership comes to the fore in light of difficult situations. Quality is not just conformance to requirements.

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Leadership Software Review Airlines Meeting 33

Strategy Driven

FEBRUARY 4, 2013

Or they are trained to say it. Southwest Airlines is anything but politically correct. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Heck, half the time people don’t even look at you when they say it.

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Airlines Training Marketing Windows 20

The Cipher Brief

APRIL 5, 2020

By 2001, it was no secret that al-Qaida was building an army of foreign operatives trained at facilities in Afghanistan. Despite these efforts, conclusive progress against al-Qaida remained elusive, and the necessary access to its leadership planning never crystallized. global leadership remains essential. In response, U.S.

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Travel Weak Development Team Systems Review Technical Review 54

Strategy Driven

NOVEMBER 7, 2011

In providing research and developing training programs for various large corporations about managing change, we find that the biggest stumbling block for employees from top-down is lack of buy-in. Top executives have the vision, but often fail to get buy-in from managers who have to carry out the change initiative.

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Strategy Weak Development Team Leadership Change Management 28

Strategy Driven

MARCH 28, 2011

A culture is the culmination of the leadership, values, language, people processes, rules, and other conditions, good or bad, present within the organization. This requires regular monitoring of progress toward full implementation of the model, as well as values-based leadership development and succession planning.

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Culture Weak Development Team Airlines Performance 28

Strategy Driven

OCTOBER 29, 2012

Blackberry, American Airlines, Barnes & Noble, Microsoft, and Tiger Woods to name a few. Train and teach attitude, self-belief, and creativity. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Airlines 20

Airlines Social Industry Comparison 20

Strategy Driven

JUNE 30, 2014

Power and Associates gives ‘customer satisfaction’ awards to airlines. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Insincere follow-up. Call looking for money. Customer satisfaction.

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Social Media Airlines Marketing 25