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Salesforce acquires Troops.ai to make useful Slack bots

TechCrunch

Proving that there’s an appetite for bots, Salesforce today announced that it will acquire Troops.ai, a bot-based service that integrates with Slack to make it easier for sales teams to retrieve and update data across Salesforce’s various systems. Troops managed to raise $19.4 — a fraction of the $17.1

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Salesforce earmarks $250 million for AI startup investment

CIO

CRM giant Salesforce today said that it would commit $250 million to investments in startups focused on generative AI, even as the company warned of the dangers of the technology. Hearth AI, an agent-relationship management company, is dedicated to creating AI that can understand human social networks.

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Why is Salesforce hiking prices, and how does it affect customers?

CIO

Salesforce, according to a company blog post published on Tuesday, said that it would be increasing prices across Sales Cloud, Service Cloud, Marketing Cloud, Industries, and Tableau by an average of 9% from August, after seven years of no price hikes. How will customers deal with the Salesforce price hikes?

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Enterprises aren’t using data to make business decisions: Salesforce survey

CIO

Enterprises worldwide are not tapping the potential of their data when making critical business decisions and navigating uncertain macroeconomic conditions, according to a Salesforce survey. Salesforce acquired visual analytics software provider Tableau in August 2019. Data Management

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AWS launches no-code service AppFabric with generative AI assistance

CIO

Amazon Web Services (AWS) on Tuesday unveiled a new no-code offering, dubbed AppFabric, designed to simplify SaaS integration for enterprises by increasing application observability and reducing operational costs associated with building point-to-point solutions.

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Salesforce’s Marketing GPT and Commerce GPT to help build personalized services

CIO

Customer relationship management (CRM) software provider Salesforce has launched two new generative AI based offerings, dubbed Marketing GPT and Commerce GPT, to help enterprises build personalized services for their customers. Salesforce’s proprietary Einstein GPT and Data Cloud underpin the two new generative AI offerings.

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Salesforce CPQ and its Key Features

Perficient

Welcome to the informative series of Salesforce CPQ. In the previous part of this article, we’ve seen What Salesforce CPQ is, understood what actual configure, price, and quote are, how to sign in for CPQ enabled org, and many more. In this blog post, we will learn more about CPQ and look at its key features. Renewals : a.