Innovation without disruption: virtual agents for hyper-personalized customer experience (CX)
CIO
JUNE 12, 2023
Virtual Agent, or VA, is the next natural step for significantly better customer and business outcomes. In this case, the VA may send links to related resources or a “how-to” video that’s directly embedded in the message, so all the customer has to do is click “play.” What is a VA?
Let's personalize your content