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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply. It makes the team member much more efficient.”

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Proving your worth: Strategies to validate and elevate your IT service department

CIO

This involves analyzing key metrics like resolution times, ticket volumes, knowledge base usage, and call data. These metrics offer invaluable insights for continuous improvement. KLM, a global airline , successfully automated reporting and tracking, enabling them to proactively manage their complex operational network.

Strategy 278
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10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

These requests could be as simple as resetting a password or as complex as deploying a complete network architecture. What are help desk metrics? IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity. Metrics drive KPIs.

Metrics 59
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Building scalable, secure, and reliable RAG applications using Knowledge Bases for Amazon Bedrock

AWS Machine Learning - AI

This post explores the new enterprise-grade features for Knowledge Bases on Amazon Bedrock and how they align with the AWS Well-Architected Framework. AWS Well-Architected design principles RAG-based applications built using Knowledge Bases for Amazon Bedrock can greatly benefit from following the AWS Well-Architected Framework.

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Power BI Service Desk Dashboard: The Next Level of IT Support

Sunflower Lab

In the constantly developing sector of IT knowledge-based decision-making is actually the distinguishing proof of whether operating business well or at worse minimum existence. Here are four essential metrics to include: 1. Ticket Volume The ticket volume metrics track the total number of tickets received, resolved, and pending.

Metrics 52
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TechFides accepted into Forbes Technology Council

TechFides Blog

TechFides was vetted and selected by a review committee based on the depth and diversity of the TechFides core team’s experience. We look forward to contributing to the knowledge base in this outstanding community of tech experts. ” –Jacques M.

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Kentik Detect for FinServ Networks: Real-World Use Cases

Kentik

In our last blog post, At The Turning Point: FinServ Data Networks , we discussed the challenges faced by financial services organizations when it comes to managing modern networks. Networking teams no longer need to be limited by unresponsive tools, aggregated stats, and data deadends. The Big Picture.

Network 40