article thumbnail

Knowledge Bases for Amazon Bedrock now supports hybrid search

AWS Machine Learning - AI

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). billion, $6.1 billion, and $5.9 billion, $24.9

article thumbnail

Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply. It makes the team member much more efficient.”

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How CIOs use AI to elevate CX services

CIO

The company’s customers can use an interface called expereoOne to analyze global network performance, and Elms is keen to bolster CX efforts further with AI. The firm is exploring Salesforce’s ServiceGPT and Einstein technologies, and they’re building a knowledge base on the provider’s Sales Cloud platform as well.

article thumbnail

Introducing the Palo Alto Networks Google Search Extension

Palo Alto Networks

Do you want to find answers to questions about Palo Alto Networks technology faster? The new Google Search Extension from Palo Alto Networks is here to help you find our most valued documents directly in the Google search results page. . Curated results are provided on the right side of the screen based on Palo Alto Networks results.

Network 68
article thumbnail

Proving your worth: Strategies to validate and elevate your IT service department

CIO

This involves analyzing key metrics like resolution times, ticket volumes, knowledge base usage, and call data. KLM, a global airline , successfully automated reporting and tracking, enabling them to proactively manage their complex operational network. These metrics offer invaluable insights for continuous improvement.

Strategy 278
article thumbnail

Building scalable, secure, and reliable RAG applications using Knowledge Bases for Amazon Bedrock

AWS Machine Learning - AI

This post explores the new enterprise-grade features for Knowledge Bases on Amazon Bedrock and how they align with the AWS Well-Architected Framework. AWS Well-Architected design principles RAG-based applications built using Knowledge Bases for Amazon Bedrock can greatly benefit from following the AWS Well-Architected Framework.

article thumbnail

Making OT-IT integration a reality with new data architectures and generative AI

CIO

Data remains siloed in facilities, departments, and systems –and between IT and OT networks (according to a report by The Manufacturer , just 23% of businesses have achieved more than a basic level of IT and OT convergence). The company can also unify its knowledge base and promote search and information use that better meets its needs.