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An intro to innovation in the U.S. government

CIO

In this guide, you’ll learn more about the importance of innovation in the U.S. In this guide, you’ll learn more about the importance of innovation in the U.S. This is a major innovation initiative that is on the rise in the government sector: learn more with comprehensive guide to NG911.

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4 core AI principles that fuel transformation success

CIO

Here, in an extract from his book, AI for Business: A practical guide for business leaders to extract value from Artificial Intelligence , Peter Verster, founder of Northell Partners, a UK data and AI solutions consultancy, explains four of them. One reason implementing agile makes such a difference is the ability to fail fast.

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Staying agile in the contact center industry: The role of the connected agent

CIO

In today’s experience economy where customer experience is paramount, the concept of a connected agent is becoming a huge area of focus for contact centers. Gartner reports that, on average, companies with a “connected rep” strategy can improve contact center efficiency by 30%.

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Know before you go: 6 lessons for enterprise GenAI adoption

CIO

Walking a mile taught us 6 lessons After extensive exploration, we learned 6 important lessons that illuminate the challenges and opportunities of the enterprise generative AI path forward. Knowing these lessons before generative AI adoption will likely save time, improve outcomes, and reduce risks and potential costs.

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5 steps for making tech ethics work for your company

CIO

Indeed, a report released by authors from Carnegie Mellon, the Center for AI Safety, and the Bosch Center for AI showed how easy it is to get around safety measures in recently released AI chatbots, causing them to generate harmful and dangerous content. Moratoria are unrealistic and regulation takes time to develop.

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What do Security Operations Centers really need—today…and tomorrow

CIO

We are at a crossroads where well-funded threat actors are leveraging innovative tools, such as machine learning and artificial intelligence, while Security Operations Centers (SOCs), built around legacy technologies like security information and event management (SIEM) solutions, are failing to rise to the occasion.

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The Best Leadership Articles of 2021 (according to you)

Let's Grow Leaders

Every year we take a really close look at our human-centered, practical leadership content that is resonating with you. As we continue to support you and your teams in your human-centered leadership journey, we would love to hear from you. End-of-Year Meeting: How to Make Yours Remarkable. How to Deal with Team Conflict.