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Innovation without disruption: virtual agents for hyper-personalized customer experience (CX)

CIO

Virtual Agent, or VA, is the next natural step for significantly better customer and business outcomes. For example, you might present a customer with a choice of channels for engagement such as chat, phone, and social media. What is a VA? Another great example is intent recognition.

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Exploring the digital impact in Northern Ireland’s health and social care system

CIO

The pandemic accelerated the urgency for reform in health and social care around the world, which strained resources to unprecedented levels. It all reduces the ability to arrive at a budget settlement that shifts resources into the health and social care space. So you can see how my job has had to react to all of those stimulants.”

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Masters, an app for training with celeb athletes, closes a $2.7M seed funding round

TechCrunch

Now a new startup — in beta since 2021 — hopes to become that platform where elite athletes can train mere mortals such as myself. is an app that lets users train with some of the world’s most famous athletes and learn the tricks of their trade via four-week guided, on-demand training programs.

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Metaverse: The time for CIOs to experiment is now

CIO

Right now, the metaverse is essentially an undefined amalgam of technologies and concepts including but not limited to augmented reality (AR), avatars, blockchain, cryptocurrencies, extended reality (ER), mixed reality (MR), NFTs (non-fungible tokens), virtual reality (VR), and Web3. Follow the money.

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Thinking of hibernating through the metaverse winter?

CIO

If you’re skeptical about dipping your enterprise’s virtual toes into a metaverse, rightfully so. While some investors and developers pulled back , others kept forging ahead, developing chips for augmented and virtual reality, trialing advertising through augmented reality, and “stockpiling gaming content,” according to CBInsights.

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Ethical Social Media: Oxymoron or Attainable Goal?

O'Reilly Media - Ideas

For this generation, social media has generated a vast set of new ethical challenges, which is unsurprising when you consider the degree of its influence. Social media has been linked to health risks in individuals and political violence in societies.

Media 139
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9 Free Azure Training Resources

ParkMyCloud

If you’re looking to tune up your Microsoft Azure knowledge, contemplating a cloud computing career, or want to show value to a potential employer, there’s never been a better time than now to seize the opportunity to learn with a few free Azure training resources. Microsoft Azure’s Own Training Resources. Social Media.

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