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5 Benefits of Technical Support Outsourcing

Mobilunity

When businesses have limited resources, are growing too swiftly, or don’t have access to the right skills and experience, technical support can quickly become a major issue. This is why businesses that struggle with offering good technical support should look into outsourcing.

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Salesforce certification guide: Roles, paths, exams, cost, training, requirements

CIO

The most performant CRM system today, Salesforce is a core technology for digital business, and its associated applications and ecosystem help make it in a leading platform for those seeking a lucrative IT career. Salesforce skills are among the most sought-after in the IT industry and demand is soaring.

Training 207
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Why Ruby Life CISO George Al Koura puts people first

CIO

We’re effectively a software company, but we have to humanize one another,” he says. For Al Koura, it’s a constant learning process inherent to a leadership journey that was never straightforward or predetermined from the start, with a non-traditional path to entry for a tech career. “I Watch the full video below for more insights.

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10 most in-demand generative AI skills

CIO

If any technology has captured the collective imagination in 2023, it’s generative AI — and businesses are beginning to ramp up hiring for what in some cases are very nascent gen AI skills, turning at times to contract workers to fill gaps, pursue pilots, and round out in-house AI project teams.

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20 influential women in software development

Apiumhub

In the software development field, we always hear famous names like Martin Fowler, Kent Beck, George H. As many in the Tech industry, often, they are men. That is why today I decided to write about amazing successful, talented and influential women in software development. 20 influential women in software development. .

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Aligning security and business strategies

CIO

It attributed the rise to the proliferation of new technologies in regions around the world, with many more people than ever before possessing IT skills. To keep ahead of cybercriminals, organizations must remain agile, pivoting to embrace new strategies and technologies whenever necessary in order to outrun attacks.

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Call center automation software vendor Replicant raises $78M

TechCrunch

Prior to Replicant, Abraham — who joined eBay in 2011 via the company’s acquisition of Milo.com — did stints as a software engineer at Atomic and smart device company Leeo. And changes in consumer behavior due to [the pandemic] and supply chain issues have driven massive spikes in call volume,” Shamia said.