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5 Benefits of Technical Support Outsourcing

Mobilunity

When businesses have limited resources, are growing too swiftly, or don’t have access to the right skills and experience, technical support can quickly become a major issue. This is why businesses that struggle with offering good technical support should look into outsourcing.

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Salesforce certification guide: Roles, paths, exams, cost, training, requirements

CIO

The most performant CRM system today, Salesforce is a core technology for digital business, and its associated applications and ecosystem help make it in a leading platform for those seeking a lucrative IT career. Salesforce skills are among the most sought-after in the IT industry and demand is soaring.

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Why Ruby Life CISO George Al Koura puts people first

CIO

“When we look at today’s hot resource market, competing for talent on traditional lines has been a bit of an archaic and sometimes toxic game where personnel leave organizations within months of joining due to offers of substantially greater compensation or benefits. This situation isn’t strategically feasible at the industry level.”

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10 most in-demand generative AI skills

CIO

If any technology has captured the collective imagination in 2023, it’s generative AI — and businesses are beginning to ramp up hiring for what in some cases are very nascent gen AI skills, turning at times to contract workers to fill gaps, pursue pilots, and round out in-house AI project teams.

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Chief Technology Officer: Understanding the Main Tech Person In a Company

Altexsoft

Nowadays, when tech companies are among the largest businesses in the world, CTOs are some of the most influential and innovative people that shape how we live and work. With the technological outlook for the years ahead, these people manage to drive the striking change both within the company and beyond. The role of CTO.

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Aligning security and business strategies

CIO

It attributed the rise to the proliferation of new technologies in regions around the world, with many more people than ever before possessing IT skills. To keep ahead of cybercriminals, organizations must remain agile, pivoting to embrace new strategies and technologies whenever necessary in order to outrun attacks.

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“Zen” and “Fresh” Way for Technical Support

Xoriant

My previous blog post highlighted the role of technical support in software development. This blog post is to compare two CRM tools that will help you in achieving your goal of providing great technical support experience. A good CRM tool is necessary today for providing efficient technical support.