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5 questions CIOs must ask after Southwest Airlines’ failure

CIO

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

Airlines 345
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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airlines 291
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Averting turbulence in the air

CIO

The diversification of payment methods and gradual increase in the volume of online transactions have cast a spotlight on the need for payment security compliance within the airline industry. Since Erin has a limited budget, one of the first things she might do is go to the internet and browse through meta-search engines looking for a deal.

Airlines 130
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8 big IT failures of 2023

CIO

Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Probably the worst IT airline disaster of 2023 came on the government side, however.

Airlines 343
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Proving your worth: Strategies to validate and elevate your IT service department

CIO

The TOPdesk dashboard streamlines this process , making it easier to justify investments, even when budget constraints are at play. Additionally, employ the business case as a tool to tackle potential risks and develop strategies for their mitigation. These metrics offer invaluable insights for continuous improvement.

Strategy 248
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Don’t do IT yourself: The trick to ensuring business alignment

CIO

The department was not in sync with the corporation, and all her VPs told her IT is not developing the systems needed for the success of the corporation. Note that the IT operating budget should not be finalized until the ITSC finishes this work. The old software of an airline in the recent news may be a good example.

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B2B Travel Platform For Corporate Travel Management

Altexsoft

With airlines such as United and American shifting content away from legacy Global Distribution System (GDS) channels towards their own platforms and NDC-enabled channels, businesses relying on traditional GDS systems face a challenge. Corporate travel management comes with its unique set of needs and challenges. Legacy GDS limitations.

Travel 52