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Managing the holiday haze: How AI helps your Contact Center go the distance

CIO

Finding more employees to handle inquiries isn’t a realistic option amidst budget cuts and high turnover rates. In this article, we’ll look at how AI helps companies sustain service levels at scale (during and after the holiday rush) while finding new ways to raise the bar for customer experience. Did you know?

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Addressing cloud waste: 4 steps to cloud computing cost optimization

CIO

Andreesen Horowitz coined the phrase the Cloud Paradox in a 2021 article , which posits that the pressure the cloud puts on company margins can start to outweigh the benefits over time. Now, more than a decade later, business leaders recognize the advantages the cloud offers but are struggling with bloated cloud costs.

Cloud 305
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Your Generative AI strategy could use a startup’s touch

CIO

So, what can organizations of all sizes think about when creating their GenAI Strategy Playbook? Marketing departments may find ways to make information housed in knowledge-based articles and other content more easily discoverable. Accordingly, many organizations plan to boost GenAI funding, the survey found.

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Surround Yourself with Colleagues Who Boost Your Performance

Harvard Business Review

When it comes to building a network, new research shows that there is no one-size-fits-all strategy; different kinds of people benefit from different kinds of networks. The key challenge, then, is to figure out the right kind of network for you.

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Should finance organizations bank on Generative AI?

CIO

That’s because generative AI large language models (LLMs) have prowess in text-based generation, readily finding language and word patterns. Generative AI challenges Despite the estimated size of generative AI in financial services, financial organizations that I speak with understand that there are distinct challenges. In short, yes.

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Collect and leverage zero-party data to personalize marketing and drive growth

TechCrunch

Think of the kind of things you’d tell a store associate helping you find the right gifts to purchase for your family — size, style, skin concerns, gender, budget, taste profile, eating habits, what type of pet they have, etc. Help TechCrunch find the best growth marketers for startups. Contributor. Share on Twitter.

Marketing 243
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Bringing it in-house: What to look for when hiring a general counsel

TechCrunch

A recent Corporate Counsel article highlighted a growing trend: More senior legal leaders are migrating to startups to take on general counsel roles. For some, it’s an attempt to find a better work-life balance (whoops!), It’s a move you want to get right from the very beginning. More posts by this contributor.

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