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5 questions CIOs must ask after Southwest Airlines’ failure

CIO

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

Airlines 352
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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airlines 308
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Southwest Airlines: ‘Shameful’ Technical Debt Bites Back

DevOps.com

The post Southwest Airlines: ‘Shameful’ Technical Debt Bites Back appeared first on DevOps.com. Last month’s débâcle of canceled flights was caused by decades of technical debt. That’s the analysis of Columbia University professor Zeynep Tufekci.

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When Software Can’t Change the Laws of Physics (or Leadership)

Mills Scofield

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. What do the assumptions imply for your employees, your culture, your customers? Are you sure?

UI/UX 69
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Expat CIOs: IT leaders broaden horizons with global experiences

CIO

We live in a world that is more global than ever before and it is important to experience different cultures, customs, and traditions,” he says. Oman offers a good work culture, lifestyle, and the salary is not taxed,” Pant says. “It Building trust becomes even more difficult in countries whose cultures differ widely from your own.

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When Software Can’t Change the Laws of Physics (or Leadership)

Mills Scofield

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. What do the assumptions imply for your employees, your culture, your customers? Are you sure?

UI/UX 36
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CI&TO Abhi Dhar on embracing challenges and growing IT leaders

CIO

Just as notable as Dhar’s career credentials are the quiet calm and genuine humility that mark his leadership style. Dan Roberts: You’ve been a C-level executive for a Fortune 50 company, a startup founder, and on the board of airline. How do you make it part of the culture of your organization? IT Leadership