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5 key metrics for IT success

CIO

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. Here they are.

Metrics 349
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Why Organizational Innovation Demands Metric and KPI Dashboards

IDC

IDC's Joe Pucciarelli breaks down why it's imperative for CIOs and IT execs to deliver an objective and relevant suite of metrics and KPI performance dashboards.

KPI 56
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The Ultimate Model for Managing Performance in Agile Environments

Xebia

Balancing these factors is critical to good performance in Agile organizations. To help, we’ve created a model for Agile performance management that highlights everything needed for the creation of ahigh-alignment, high-autonomy environment. Agile isn’t about performance!”

Agile 130
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BMC Adds Support for DORA Metrics to Mainframe Tools Portfolio

DevOps.com

BMC this week announced it has added support for DevOps Research and Assessment (DORA) metrics within its portfolio of DevOps tools for mainframe environments. The post BMC Adds Support for DORA Metrics to Mainframe Tools Portfolio appeared first on DevOps.com.

Metrics 58
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Best Practices for KPIs for Healthcare Marketers 

Perficient

Following best practices for KPIs (key performance indicators) is an essential start for any marketing initiative, but it’s often an overlooked step. Let’s look and why KPIs are so important and some practical advice that can help you incorporate, and get value from, your KPIs. What is a KPI?

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10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

What are help desk metrics? IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity. IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity.

Metrics 59
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KPI vs OKR: The ultimate guide to explain the biggest differences

Evolution4all

In this article we will talk about the major differences between KPI vs OKR, one by one. It’s hard to talk about performance management without mentioning KPIs and OKRs. Key Performance Indicator (KPI). Put simply, it’s a quantifiable measure of success, state, and standard of your company’s performance.

KPI 50