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Toyota transforms IT service desk with gen AI

CIO

What we’re focused on is how we can up-level, upskill, those team members and move them into higher-value jobs, while at the same time push more automation across the enterprise.” As you can imagine, there were a lot of varying systems that were used to run the enterprise for those separate team members,” Ballard says. “We

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Micro Logic’s Projet Cirrus – Bringing Sovereign Cloud to Canada

CIO

Stéphane Garneau, the president of Quebec-based Micro Logic, still sees the same forces driving private sector enterprises and public sector agencies to seek out sovereign cloud solutions now that he witnessed nearly a decade ago. “We Cloud Computing, IT Leadership He notes it is also of importance to prospective customers.

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Experts from Front, Mural and WorkBoard discuss how to manage a distributed workforce at Disrupt

TechCrunch

Mathilde Collin, co-founder and CEO at Front, a customer communication platform, is known for her values-driven leadership style and for championing top-down radical transparency. Since founding the company in 2014, Collin has raised more than $138 million in venture capital funding, including a $65 million Series D round last month.

How To 224
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14 essential book recommendations by and for IT leaders

CIO

To learn leadership from the SEALs Nageswaran Vaidyanathan, CTO of Duck Creek Technologies, enjoyed reading Extreme Ownership: How US Navy SEALs Lead and Win (St. There they discovered that leadership is the element most essential to team success — even in the worst situations. Technology leaders must be trusted by the enterprise.

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Zingtree turns complex customer service processes into clear action plans

TechCrunch

Zingtree was founded in 2014 to make business information actionable for teams so that agents could quickly make decisions during complex service calls. They are having to manage customers that become frustrated quickly and will leave a brand or enterprise quickly if they don’t get high-quality service at speed.

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Tech Trends in 2014: Actionable Insights For Your Career

CTOvision

Lenzner is a thought-leader in the enterprise security, technology risk, privacy, and compliance arenas. Q: In your opinion what are the Top 5 anticipated tech trends for 2014? According to Gartner’s recent IT Spending Forecast in 2014 , IT spending will see a modest rebound to $3.8 As data breaches brought the U.S.

Trends 102
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Protecting Your Supply Chain with Data-Aware Security

CIO

One need only look at the infamous Target breach of 2014 , which exposed the data of nearly 110 million individuals due to a backdoor that a contractor inadvertently created, to realize that an organization is only as secure as the weakest link in its supply chain. IT Leadership, Supply Chain Management Software Securing the cloud.

Data 264