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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO

AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation. The solution is cloud based, scalable, cost-effective, and easy to implement and manage. This increases customer loyalty and revenue by providing added value for customers.

AWS 312
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Why CIOs back API governance to avoid tech sprawl

CIO

API-first strategies on the rise APIs are ubiquitous within modern software architectures, working behind the scenes to facilitate myriad connected capabilities. “As agrees that APIs remain relevant in today’s tech landscape, especially for B2B connections. “In Ajay Sabhlok, CIO and CDO at zero trust data security company Rubrik, Inc.,

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B2B Travel Platform For Corporate Travel Management

Altexsoft

A well-structured B2B travel platform is no longer just a “nice-to-have.” This guide delves deep into the specifics of building a custom B2B travel booking platform specifically tailored for corporate travel. But what does a B2B travel platform entail? B2C vs. B2B booking software: What is the difference?

Travel 52
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Finding your ideal VMware Disaster Recovery and Migration Cloud Provider

CIO

Did you know that evaluating, selecting, and purchasing B2B software can be a long cycle with an average of 3-6months being the minimal time spent on this process? If this resonates with you and your organization, park your worries, and look for ‘Cloud Provider Services’ in vSphere console.

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Salesforce certification guide: Roles, paths, exams, cost, training, requirements

CIO

The Salesforce Sharing and Visibility Architect certification is designed for architects, analysts, and administrators with the knowledge and skills to design secure, scalable security models on Force.com. The certification emphasizes testing, governance, and integration with external systems within an organization’s infrastructure.

Training 219
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Goldcast spotlights which event attendees will be your next customer

TechCrunch

With B2B technology companies spending an average of 25% to 40% of their budgets on marketing events each year to meet their pipeline goals, Goldcast is hoping to shed some light on the “black box” that is event revenue impact. This was one of the drivers for Hopin announcing last week that it laid off 12% of its staff.

B2B 192
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Jiko banks $40M in Series B funding to offer companies a way to park their cash in T-bills

TechCrunch

Then last November, Jiko revealed it was pivoting from that consumer-focused model and “accelerating its business-to-business strategy,” as reported by Banking Dive. ” That attention led the startup to once again rethink its strategy to meet that sudden increased demand.

Banking 230