Remove BOTS
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Polestar’s climate-tweeting bot isn’t actually a bot, for good reason

TechCrunch

“When is a bot a person?,” ” my colleague Kirsten asked after I learned that Polestar’s climate bot is more human than machine. Polestar launched its “Truth Bot” on X (formerly Twitter) ahead of COP28, the UN climate conference overseen by an oil executive.

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AI bots for customer experience: trends, insights, and examples

CIO

The things customers say bots are good at – replying quickly, helping them outside normal business hours, being friendly – are not as important as what 60% say bots fail at : understanding them well. How can you implement AI bots in your company, and what will they be able to do for you?

Examples 275
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DataDome, which uses AI to protect against bot-based attacks, raises $42M

TechCrunch

Online businesses are at risk of bad bot activity, certainly more now than they used to be. of internet traffic in 2021 wasn’t human, but instead bots that ran automated routines with ill intent. But InfraVia shares our vision of bot mitigation as the foundation for online fraud prevention, which made for a compelling case.”

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How to Upgrade Standard Einstein Bot into Enhanced Bot?

Perficient

With Salesforce’s Einstein Bots, businesses can leverage the power of AI-driven conversations to elevate their customer interactions. However, as needs grow more complex, the demand for more advanced bot capabilities rises. So, let’s get started… What is Standard Bot? What is Enhanced Bot? Then, how to do this?

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Intelligent Process Automation: Boosting Bots with AI and Machine Learning

In Data Robot's new ebook, Intelligent Process Automation: Boosting Bots with AI and Machine Learning, we cover important issues related to IPA, including: What is RPA? But in order to reap the rewards of Intelligent Process Automation, organizations must first educate themselves and prepare for the adoption of IPA. What is AI? What is IPA?

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YC-backed productivity app Superpowered pivots to become a voice API platform for bots

TechCrunch

Y Combinator-backed Superpowered, which is an AI-powered notetaker for your meetings that doesn’t involve recording bots, hit this roadblock and is now pivoting to become Vapi, an API provider so anyone can easily […] © 2023 TechCrunch. All rights reserved. For personal use only.

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Salesforce acquires Troops.ai to make useful Slack bots

TechCrunch

Proving that there’s an appetite for bots, Salesforce today announced that it will acquire Troops.ai, a bot-based service that integrates with Slack to make it easier for sales teams to retrieve and update data across Salesforce’s various systems. “When we started Troops, we wanted to reimagine how work gets done.

Analytics 260
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The Contact Center of the Future with Real-Time AI

Depending on the customer base, you may have 40% of your chat, SMS, and email answered by a chatbot, 30% of voice calls answered by a virtual agent or voice bot, and only 30% actually answered by a human. What does the contact center of the future look like?