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Salesforce adds Contact Center updates to Service Cloud

CIO

Once the common reasons are identified via the new mining feature, enterprises can develop a knowledge article or train an Einstein Bot to handle the common requests, the company said in a statement. Partnership with AWS and Genesys In order to enhance the capabilities of its Contact Center, Salesforce has partnered with AWS and Genesys.

Cloud 230
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AWS Snowmobile drives into the sunset

InfoWorld

Amazon Web Services (AWS) has slowly and silently phased out its Snowmobile service—an offering launched at its annual AWS re:Invent conference in 2016 to help enterprises move data from their on-premises servers to the cloud provider’s data centers to accelerate their migration to the public cloud.

AWS 75
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Contact Center Feature Flags Using AWS Appconfig

Dzone - DevOps

This article explains the utilization of AWS AppConfig for managing Amazon Connect cloud contact center IVR experiences/features, consideration, benefits & technical implementation. Releasing New Feature To release a new IVR feature in production, the feature management solution must support the following requirements.

AWS 99
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AWS at NVIDIA GTC 2024: Accelerate innovation with generative AI on AWS

AWS Machine Learning - AI

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

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Founder alleges that YC-backed fintech startup is ‘copy-and-pasting’ its business

TechCrunch

.” It launched with two core products — a 5% APY interest offering for customer cash deposits, and a 5% cash back offering when customers spend at its partner merchants, which include Uber, Amazon and Chipotle, Pebble CEO Aaron Bai said. We found many submissions trying to discover every path… all connected to the copycats.

Fintech 345
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History of Cloud Computing

The Crazy Programmer

In this article, we will do the same to get some highlights about the history of cloud computing. Because of the vast availability of VPN, connecting with the network became relatively easy. He got the ARPANet project to connect people around the world at that time. But do you wish to know why and how cloud computing developed?

Cloud 203
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Physical experience, digital convenience: The future of retail

CIO

If you wanted to quickly pick up a couple of beers or a pack of gum, you wouldn’t fire up the Amazon app on your phone, would you? These examples highlight the customer experience promise of phygital, and today’s retailers are keen to connect the dots. But having the ability to place an order online and pick it up down the block?

Retail 172