Salesforce adds Contact Center updates to Service Cloud
CIO
MARCH 26, 2024
Once the common reasons are identified via the new mining feature, enterprises can develop a knowledge article or train an Einstein Bot to handle the common requests, the company said in a statement. Partnership with AWS and Genesys In order to enhance the capabilities of its Contact Center, Salesforce has partnered with AWS and Genesys.
Let's personalize your content