The connection between EX and CX
CIO
FEBRUARY 1, 2023
It is no longer a point of discussion that any organization’s success depends on its relationships with its customers and employees. Especially as economies mature towards becoming a service industry, a relentless focus on and alignment between customer experience (CX) and employee experience (EX) is critical to an organization’s success. Companies that spend time ensuring their employees are engaged outperform their competition by 147%.
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