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Innovation without disruption: virtual agents for hyper-personalized customer experience (CX)

CIO

Virtual Agent, or VA, is the next natural step for significantly better customer and business outcomes. As contact center transformation explodes all around, hybrid cloud charts a clear path toward innovation without the disruption of throwing away what works. What is a VA?

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Digital listening reveals 3 leading innovation drivers

CIO

According to research sponsored by techradar.pro, an astonishing 39% of U.S. To gain perspective, Iron Mountain sponsored research by Quadrant Strategies, which used digital listening technologies to study public online conversation trends among enterprise decision-makers. and tokenization. higher [in 2022] than in 2017.”

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Fostering Innovation at Discover Financial Services

CIO

Innovation has a different meaning for every organization. Innovation is about modernization, it’s about optimization,” said Dan Gisolfi, Distinguished Engineer, Head of Innovation and Intellectual Property at Discover Financial Services. With built-in resources that nurture innovation and push the industry forward.

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Banking on customer experience and security via technology-based innovation

CIO

To better understand the impact of specific technologies on banking, Iron Mountain conducted digital listening research that analyzed public conversations about emerging technology tools. Source: “Innovation Digital Listening Research.” Conducted by Quadrant Strategies for Iron Mountain.

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CIO as enabler: Building an ecosystem of innovation partners

CIO

The reason for this shift is simple: While CIOs can often call on talented teams of internal IT professionals to deliver business solutions, no technology department can be expected to generate every innovation necessary to compete in a fast-moving digital age. I would say, right now, I’m a technologist last. We are the nerds,” he says. “We

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Disney-backed Inworld raises new cash for its AI-powered virtual characters

TechCrunch

The brainchild of Ilya Gelfenbeyn, Michael Ermolenko and Kylan Gibbs, the startup’s AI-powered service generates virtual characters primarily for games, but also in broader entertainment and marketing campaigns. “ Inworld is a creative platform for building virtual characters for immersive realities. .

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Remote Team Building: How Do I Stay Connected with My Virtual Team?

Let's Grow Leaders

It’s about those casual, ‘water-cooler’ chats that can happen virtually too! Make Room for Some Meeting Mayhem (It’s Time to Start the Show) Bring some fun to your virtual meetings. Remote team building thrives on innovation and collective brainstorming. More on that research here.