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Product-based IT fuels Lufthansa’s digital CX transformation

CIO

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. Safe services is a huge focus topic.” That is a trend that started much before the crisis, but it has accelerated significantly,” he says.

Airlines 360
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Editor’s note: Behind our new look

CIO

In a recent interview with CIO.com columnist Martha Heller, United Airlines CIO Jason Birnbaum shared how his organization’s focus on transforming employee experience allows employees “to create a great customer experience,” creating a flywheel of positive change. Media and Entertainment Industry

Airlines 246
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Fraport goes all in on private 5G network

CIO

“And we can have full use of the allocated frequency band so we can also cover mission-critical topics with 5G.” As far as slicing is concerned, however, Oswald can imagine that Fraport will later offer its own slicing services for its B2B partners, such as airlines or logistics companies.

Network 264
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New Distribution Capability (NDC) in Air Travel: Airlines, GDSs, and the Impact on the Industry

Altexsoft

Two fundamental needs connect all airlines: revenue and passenger satisfaction. To be able to sell ancillaries to the passengers and be more profitable, airlines struggle to deliver personalized content to their travelers. The air travel industry confronted big changes when the New Distribution Capability (or NDC) debuted in 2012.

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Travel Agency Accreditation, Explained: IATA, IATAN, ARC, CLIA, and TRUE

Altexsoft

As if the world of travel distribution wasn’t complicated by itself, the topic of the travel agency accreditation is another kind of beast. For example, there are about 5,000 airlines but over 80,000 travel agencies in the US alone. Airline ticketing capability. Credibility and industry recognition. Why Do You Need It?

Travel 59
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Travel Analytics: Data Sources, Use Cases, and Real-Life Examples

Altexsoft

In the continuously changing travel industry, data-driven insights are revolutionizing decision-making processes. This article explores the influence of analytics on marketing strategies, revenue management, guest personalization, and other aspects of the travel industry. The importance of the events economy in the travel industry.

Travel 52
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How Attribute-Based Shopping Will Change Hotel Booking

Altexsoft

Airlines realized long ago that unbundling their product and allowing customers to buy valued ancillaries not only improved revenue and margins but actually improved customer satisfaction. One of the hottest topics in hospitality today is attribute-based shopping. Many hotels, though, still use an old shopping model.

Hotels 111