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5 questions CIOs must ask after Southwest Airlines’ failure

CIO

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

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United Airlines CISO Deneen DeFiore on elevating cyber’s value to the business

CIO

Deneen DeFiore is a Hall of Fame technology executive who currently serves as vice president and chief information security officer at United Airlines, where she leads the cybersecurity and digital risk organization to ensure the company is prepared to prevent, detect, and respond to evolving cyber threats.

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United Airlines gives employees the digital tools to make customers happy

CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. This is important because every transformation chapter depends on use of the technology.

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How technology is enabling Melbourne Airport’s growth

CIO

Technology has a key element in that broader corporate strategy in that last year was the first time we embedded technology as part of our corporate scorecard. The team and I pulled together a technology strategy focused on enabling the corporate strategy.” All of that operational technology is supported by my team.”

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Address cybersecurity challenges before rolling out robotic process automation

TechCrunch

But many don’t know how common the technology is and may not realize that they are interacting with it regularly. For example, when major airlines were bombarded with cancellation requests at the onset of the pandemic, RPA became essential to their customer service strategy. billion in investments in the past two years alone.

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Cathay Pacific to take cloud journey to new heights

CIO

Instead, the publicly held operator of Cathay Pacific Airlines and HK Express is shifting from migration to optimization mode in an effort to wrest additional benefits from its all-in cloud transformation. Delivering a zero-trust security posture is an integral part of a SASE architecture and integral to emerging SASE offerings.”

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The 4 pillars of the Zscaler Zero Trust Exchange: Customers share their successes

CIO

We’ve all heard this mantra: “Secure digital transformation requires a true zero trust architecture.” As the zero trust platform provider of choice for 40% of the Fortune 500, Zscaler has long been recognized as the leader in zero trust and, by extension, cloud security. But what exactly does that mean? Zero trust has come a long way.

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