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Why training does not work – there is more to training than training

Rapid BI

Training is seen as the solution. The post Why training does not work – there is more to training than training appeared first on RapidBI. it can be but it is not a universal solution to poor management!

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Coaching your IT team for change: 9 tips

CIO

Too many times we see clients put a new system in place and train users a day before it goes live,” says Sendero’s Tung. Why are we doing this? Why fix it?’” Make it clear why change is coming “You need a clearly articulated ‘why,’” says Sharon Mandell, CIO of Juniper Networks. It wasn’t broken!

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Strong CIO-CISO relations fuel success at Ally

CIO

For a recent episode of the Tech Whisperers podcast , I visited Muthukrishnan and Hart at their offices, where we had a chance to talk about the work they’re doing to advance Ally’s mission and to create new value propositions for customers and communities. 1 is security awareness and training. Ransomware is our No.

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Microsoft and Cognizant team up to boost enterprise Copilot adoption

CIO

To support the effort, Cognizant’s Synapse skilling program, which has already trained 35,000 developers on GitHub Copilot, aims to uplevel more than 1 million individuals with AI skills by 2026, according to the company. However, Marr said that the reduced need for labor due to AI automation does not necessarily translate into reduced costs.

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Here are four tips Mary shared with me for driving contact center innovation to fuel business performance and champion authentic experiences for all – and how Avaya’s industry-leading contact center solutions , along with the hard work of customer care professionals, enables Aflac to do so. Tip #1: Don’t over-digitize.

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10 things to watch out for with open source gen AI

CIO

Even if you don’t have the training data or programming chops, you can take your favorite open source model, tweak it, and release it under a new name. If you have a data center that happens to have capacity, why pay someone else?” It’s also the training data, model weights, and fine tuning. Gen AI, however, isn’t just code.

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How BayCare Health System excels in raising data literacy

CIO

Martha Heller: What does data literacy mean to BayCare Health System? When the environmental services team who cleans our operating rooms has the data to flip an OR quickly to get a new patient in, they work more efficiently. When I pull a lever on one side of the system, what does it mean to the other side?

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