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Mapping the progress of Air New Zealand’s digital rebuild

CIO

As lean as things got, that time afforded the opportunity to rebuild by flipping the script: Air New Zealand was going to become a digital company that happened to be an airline, rather than an airline with a digital department. This is a chance to start practicing what an airline of the future could look like.

Airlines 245
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8 big IT failures of 2023

CIO

Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Probably the worst IT airline disaster of 2023 came on the government side, however.

Airlines 345
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Averting turbulence in the air

CIO

The diversification of payment methods and gradual increase in the volume of online transactions have cast a spotlight on the need for payment security compliance within the airline industry. Since Erin has a limited budget, one of the first things she might do is go to the internet and browse through meta-search engines looking for a deal.

Airlines 130
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Airline Reporting Corporation: ARC Accreditation Options and Steps to Get It

Altexsoft

Whether your business is focused on selling airline tickets, package trips, or cruises, if you want to be acknowledged as a professional in the travel industry, you need to be certified. So, ARC or Airline Reporting Corporation is a company that regulates and handles transactions between airlines and US-based travel agencies.

Airlines 115
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New Distribution Capability (NDC) in Air Travel: Airlines, GDSs, and the Impact on the Industry

Altexsoft

Two fundamental needs connect all airlines: revenue and passenger satisfaction. To be able to sell ancillaries to the passengers and be more profitable, airlines struggle to deliver personalized content to their travelers. Lufthansa, British Airways, American Airlines, and Iberia were the first to adopt NDC. What is NDC?

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CIOs Struggle To Keep Their Airlines In The Air

The Accidental Successful CIO

Airlines run on their IT systems and CIOs have to keep these running. When we think about the person who has the CIO job, we think of someone who spends their time thinking about the importance of information technology including such things as cloud computing, building new data centers, and the arrival of the internet of things.

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What Can A CIO Do About The Problem Of Airline Overbooking?

The Accidental Successful CIO

Times have been tough for United airlines in the past. A bit before that the airline had had to delay 500 of their flights because of a second glitch in two weeks of the computer systems that run the airline. Additionally, seat upgrades can be offered to those passengers who are a member of United’s rewards program.