contact emergency-response 
CIO
MARCH 24, 2024
Before the rise in hybrid working, these experiences were split: there was the office-based employee experience and the (usually) contact-center-based customer experience. But although customers would connect with employees through contact centers, contact center agents were not always seen as office employees.
CIO
JANUARY 12, 2024
Before the rise in hybrid working, these experiences were split: there was the office-based employee experience and the (usually) contact-center-based customer experience. But although customers would connect with employees through contact centers, contact center agents were not always seen as office employees.
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CIO
JANUARY 19, 2024
At the forefront of this battle is the Chief Information Security Officer (CISO), an instrumental figure entrusted with the huge responsibility of safeguarding an organization’s invaluable data assets. The compliance landscape is becoming ever more intricate and complex in response to increased cyber threats.
TechCrunch
SEPTEMBER 7, 2022
Emergency services, long run on legacy platforms, are now getting a big boost of technology, and today one of the bigger players in that space is announcing a round of funding to better target the opportunity. Emergency services centers — the ones that handle and triage 911 calls when they come in — alone number 6,500 in the U.S.,
TechEmpower CTO
MARCH 4, 2024
AI chatbots are increasingly capable of handling tasks traditionally performed by inside sales reps, such as initial customer contact, basic inquiries, and lead qualification. By processing and analyzing large datasets, AI can identify emerging trends, enabling companies to align their product strategies with future market demands.
CIO
DECEMBER 7, 2023
and a member of the Emerging Trends Working Group at the professional governance association ISACA. It’s taking the key components of your analysis and designing a plan that outlines roles and responsibilities, about who does what. Some experts also advise a full emergency evacuation drill at least once a year.
CIO
APRIL 6, 2023
Kennedy said they had their first trial run getting trading up and running during an emergency following Cyclone Hale, which impacted parts of the East Cape in mid-January. The National Emergency Management Agency (NEMA) contacted Foodstuffs after the cyclone made landfall in the region.
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