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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? This is something Mary is very passionate about. Avaya helps empower us to achieve our vision at our pace in our current environment.” Tip #1: Don’t over-digitize.

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO

Customer communication is a vital aspect of any business, especially when it comes to the contact center. The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. This helps customers to communicate with companies from different countries or regions.

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Accelerating digital transformation with sustainable solutions

CIO

Learn more about our joint offerings by contacting Equinix.Inquiry@dell.com or Dell@equinix.com. Learn more about our joint offerings by contacting Equinix.Inquiry@dell.com or Dell@equinix.com.

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10 hottest IT jobs for salary growth in 2023

CIO

Average salary: US$120,653 Increase since 2021: 15.6% Average salary: US$136,017 Increase since 2021: 14.1% Average salary: US$139,683 Increase since 2021: 12.9% Average salary: US$132,094 Increase since 2021: 10.8% Average salary: US$164,814 Increase since 2021: 8.4% percent since 2021, according to Dice.

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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

As its business diversified, including its own acquisition by Hornblower Group in early 2022, Journey Beyond inherited a range of disparate technology systems, including six different phone systems and an outdated contact center that was only servicing Journey Beyond’s rail journeys. The high call volumes meant huge costs for us.

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IT leaders turn to HBCUs for future IT talent

CIO

We want students to be aware of us as an employer, and we want to have a diverse workforce,” says NCDIT HR DirectorJoey Harrison. The NAACP cites similar figures , saying that research has found that although “Black people comprise 13% of the US population, they represent only 7% of the computing workforce.”

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FTX founder Sam Bankman-Fried has been arrested in the Bahamas

TechCrunch

Got a news tip or inside information about a topic we covered? Or you can drop us a note at tips@techcrunch.com. If you prefer to remain anonymous , click here to contact us , which includes SecureDrop ( instructions here ) and various encrypted messaging apps. We’d love to hear from you.

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