article thumbnail

Managing the holiday haze: How AI helps your Contact Center go the distance

CIO

Finding more employees to handle inquiries isn’t a realistic option amidst budget cuts and high turnover rates. Companies are under immense pressure to keep their contact centers moving at breakneck speed while leveraging the same resources, or even less. The result is faster service that actually helps build customer-brand connections.

article thumbnail

How Authenticity Can Provide Key to Success in Leadership

CEO Insider

Authenticity is the most powerful way of adding […]. The post How Authenticity Can Provide Key to Success in Leadership appeared first on CEOWORLD magazine. Copyright The CEOWORLD magazine Limited 2021. All rights reserved.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Cybersecurity Snapshot: SANS Offers Tips for Maximizing Smaller OT Security Budgets

Tenable

A SANS Institute survey found that budgets for ICS/OT security have shrunk, and advises on how to do more with less. Essentially, budgets are down in just about every category we analyzed,” the SANS Institute report reads. Use multi-factor authentication for all critical accounts. And much more! in 2022 to 21.8%

Budget 65
article thumbnail

Prioritizing AI? Don’t shortchange IT fundamentals

CIO

It’s easy to view these as competing priorities vying for CIO attention and budget that are unfairly dwarfed by boardroom interest in the new and shiny opportunities promised by gen AI. But in other areas, IT teams will look to increase budgets and spending.

article thumbnail

Being Authentic: Whether to Involve Your Company in Social Causes, And How

CEO Insider

The post Being Authentic: Whether to Involve Your Company in Social Causes, And How appeared first on CEOWORLD magazine. Committing to a social cause means being in league with others who are imperfect and, in some way, for reasons fair or unfair, offends someone else. No person or organization is perfect. All rights reserved.

article thumbnail

Leverage Two-Factor Authentication for Maximized Security

Kaseya

Phishing, social engineering and unsecured networks have made password based authentication insecure for some time. Some organizations, especially government agencies, are often slow at updating their technology and processes due to budget constraints and other factors. Increase Security with Two-Factor Authentication.

article thumbnail

Cherokee Nation empowers its citizens with IT

CIO

Cherokee Nation had run digital campaigns in the past, but the systems in place could not authenticate citizenship, leaving a significant amount of manual labor behind each interaction. COVID-19 expedited the need for a digital platform to handle authentication and meet the spike in demand for assistance in the wake of a global pandemic.