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How CIOs use AI to elevate CX services

CIO

Technology specialist Salesforce reports that more than two-thirds of service professionals believe gen AI will help them serve their customers better, while Forrester expects it to give CX teams a huge boost through 2024. The technology speeds up the whole process,” he says. “An She says AI is still very much a buzzword.

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Salesforce certification guide: Roles, paths, exams, cost, training, requirements

CIO

Salesforce skills are among the most sought-after in the IT industry and demand is soaring. The most performant CRM system today, Salesforce is a core technology for digital business, and its associated applications and ecosystem help make it in a leading platform for those seeking a lucrative IT career.

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Consumer goods software company Aforza bags $22M to open US headquarters

TechCrunch

The London-based company’s technology is built on the Salesforce and Google Cloud platforms so that consumer goods companies can digitally transform product distribution and customer engagement to combat issues like unprofitable promotions and declining market share, Aforza co-founder and CEO Dominic Dinardo told TechCrunch.

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Perficient’s Salesforce Expertise Continues To Be Recognized

Perficient

Salesforce enables clients to accelerate their digital transformation and unlock data across disparate systems, clouds, and devices to make smarter, faster decisions, and create highly differentiated, connected experiences for customers. Learn more about Perficient’s Salesforce expertise, capabilities, and industry solutions.

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From Spreadsheet Chaos to Data Strategy Triumph with Perficient

Perficient

Uncovering the Challenge: Relying on Spreadsheets for Portfolio Analysis A leading wealth and asset management firm recently sought our financial services expertise for a critical challenge. Platforms: Seamlessly integrating with Salesforce, Workday, and Pega ensured scalability and interoperability.

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Perficient’s Salesforce Partner Relationship Management Expertise

Perficient

In order to remain competitive in a constantly evolving market, many organizations seeking long-term success have turned to Salesforce and its partners like Perficient. Our expertise in the manufacturing industry enables us to leverage the entire Salesforce portfolio to bring business, dealer, and customer experience solutions to our clients.

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AI adoption accelerates as enterprise PoCs show productivity gains

CIO

Everyone is running around trying to apply this technology that’s moving so fast, but without business outcomes, there’s no point to it,” says Redmond, CIO at power management systems manufacturer Eaton Corp. “We The question is whether people will be willing to trust the technology enough to give up doing the work themselves.