Remove best-phone
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Salesforce adds Contact Center updates to Service Cloud

CIO

Once the common reasons are identified via the new mining feature, enterprises can develop a knowledge article or train an Einstein Bot to handle the common requests, the company said in a statement.

Cloud 258
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Daily Crunch: Remote workspace platform Gable raises $12M Series A

TechCrunch

The world in the palm of your hand : Reporting from Mobile World Congress, Brian sat down with OnePlus’ COO Kinder Liu to discuss the company’s first foldable phone. Closing the feedback loop : Engaged customers are where your company can get some of its best ideas for new products. He deserves a bonus for an article well written.

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Use RevOps to develop a customer-led approach to B2B sales

TechCrunch

The media is abuzz with articles telling us how to improve B2B sales, but at the same time, we also see headlines like “The end of B2B sales.” Each business should figure out what is best for their clients and trust the direction that leads them in. Who’s right? What’s clear is that there’s no more room for traditional B2B sales.

B2B 227
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Communicating to Executives: How to Get Better at Capturing Their Attention

Let's Grow Leaders

Capture Their Attention with a Message so Appealing They Put Down Their Phones and Listen “Karin, I’ve got to tell you. The idea is to have the first words that leave your lips be so compelling, that they will put down their phones and really pay attention to you. The executives at my company are so busy and distracted.

How To 172
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The $400 billion opportunity for AI in customer service

CIO

Best of all, the generative AI training process can infuse whatever style and tone of communication the company wants to project, from warm yet authoritative to low-key casual, depending on the customer base. This article was originally published on The Works Generative AI

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Explainer: Building a high-performing last-mile delivery software

CIO

This has put immense pressure on IT leaders to deploy the best last-mile delivery software to safely and accurately transfer packages. Delivery management systems deploy ePoD in one of the following ways: Digital signatures OTPs are received on the customer’s phone once the delivery executive marks success on their CRM.

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TechCrunch+ roundup: Growth hacking real talk, RPA market slowdown, AI and IP

TechCrunch

Finding new ways to get people into a sales funnel isn’t like using a pair of sunglasses for a phone kickstand or reusing an old ketchup bottle to make splatter-free pancakes. Full TechCrunch+ articles are only available to members. In reality, growth hacking consists of testing new ideas on an ongoing basis.

Marketing 212