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Don’t gamble with your identity verification practices

CIO

Here’s a simple analogy: when you accidentally trip your home security system at home, your home security company contacts you to confirm if a break has occurred. It might make us feel safer and more secure in our connected world. This should happen across the board. Ransomware, Security

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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return home at the end of their travels — regardless of what Journey Beyond adventure you are booking.” The high call volumes meant huge costs for us.

Tourism 286
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Building an Experience-driven Contact Center

CIO

These are the kinds of experiences that engage us, excite us, and leave us feeling satisfied. CXOs, CIOs, and others entrusted with and empowered to make CX decisions should want the experiences that flow in and out of their contact centers to be just as engaging. Let’s say you work from home (cheers to remote work!)

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Fatal police shooting of startup founder puts Austin’s diversity problem in the spotlight

TechCrunch

But as 2022 closes, the Texas capital is in the news for a very different, tragic reason — being home to the sudden death of a startup founder at the hands of a police officer. The 33-year-old had returned from a two-week trip to discover that things looked out of place in his home, according to his brother, Johann.

Fintech 293
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After bootstrapping for 15 years, energy renovation company Effy raises $22 million

TechCrunch

But this allowed us to develop the company in a self-financed and profitable way,” Utzmann said. Quickly after that, the company started acquiring websites and services that were useful for energy renovation projects. Effy started building a significant network of contractors and redirecting home owners to these partners.

Energy 293
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Skit raises $23M Series B round led by WestBridge Capital to accelerate its growth

TechCrunch

This is where artificial intelligence and voice technology have presented an opportunity for enterprises to overcome the challenges of scale and engagement at their customer contact centers,” co-founder and CEO Skit Sourabh Gupta told TechCrunch. Skit recently expanded into the US and South East Asia market. “We

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Andreessen Horowitz leads $43M Series A for Setpoint, which aims to be the ‘Stripe for credit’

TechCrunch

It does things like verify and store documents, automate interest rate calculations and digitize assets such as homes. . Where Stripe is next-gen payment infrastructure, Setpoint’s goal is to be the funding operating system that companies like SoFi and Opendoor will be using to run their businesses,” Rubenstein told TechCrunch.